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The Team
The Team
We are a dedicated team of professionals with extensive experience in managing Optical Transmission networks for both Submarine and Terrestrial networks.
Our team boasts over 20 years of NOC experience, mastering incident and change management processes. We excel in network restoration and coordination during subsea repair operations, ensuring seamless communication with repair ship personnel and stations for Power Safety Messages.
Our Mission
Our Mission
Our mission is to leverage our expertise and experience to assist businesses seeking a hassle-free network management solution, prioritizing advanced security, unwavering reliability, and the opportunity to collaborate with industry experts rather than opting for in-house staffing solutions.
Best Practices for Network Operations Center
Documentation Knowledge Base: We create and maintain comprehensive documentation of network configurations, incidents, and solutions is vital. A centralized knowledge base allows NOC teams to access past solutions quickly, promoting efficiency and consistency in incident resolution.
24/7 Monitoring and Support: Networks run non-stop, and so should the NOC. We enforce round-the-clock monitoring and support with clear on-call rotations ensures swift incident response, even outside regular hours.
Performance Metrics and Reporting: We ensure we deliver on the defined SLA, KPIs and produce routine performance reports is essential for evaluating NOC effectiveness. Data insights drive improvement and identify areas for enhancement.
Automation and Orchestration: We work with customers to adopt automation and orchestration whenever possible. Automated workflows streamline routine tasks, reduce human errors, and improve response times, freeing up NOC professionals to focus on critical issues.
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