Monitoring and Management
Our team will monitor your network 24/7 round the clock and analyze the alarms or abnormalities to ensure they are addressed even before they impact the services. Recurring faults are analyzed to check for improvement plans.
Incident Management
Network Operating Center (NOC) creates incident tickets, prioritizes them based on importance, and addresses the root causes for resolution. Incident documentation is then completed for future reference and improvements.
Network Infrastructure Maintenance
The Network Operations Center team takes a proactive approach to maintain network stability, efficiency, and smooth operation. They conduct regular checkups, implement updates for prevention of issues and performance enhancement, and ensure security compliance. The team will provide the suppor to regularly update the software versions of the nodes that provide new features and fixes to bugs. modern technology.
Troubleshooting and Diagnostics
Troubleshooting is a key function of the NOC team, involving identifying and resolving device problems. Using various methods and tools and following mature and tested processes, our team will ensure to address the issues efficiently with minimal impact on business operations, utilizing accurate tools to quickly identify and solve complex network problems.